Stand Number: 616


Chapelfields works with organisations to design and deliver bespoke training and development programmes in Customer Service and Management Development which work. Our aim is to help you grow and gain financial success.

We specialise in Customer Service Skills training which will:

- increase your customer satisfaction and loyalty ratings
- build a culture of customer service excellence throughout your organisation
- reduce your formal and informal customer complaints
- increase staff morale
- enable staff to handle customer emotions effectively
- increase sales through service
- reduce staff turnover due to improved ability and confidence to handle customers and reduce stress levels

We offer Customer Service Skills training which is Specialist, Unique and Comprehensive in:

- Telephone and Call Centre operations;
- Front of House & Receptionist Skills;
- Handling Complaints and Criticism;
- Customer Service for Delivery Drivers;
- Customer Service for Tradesmen;
- Customer Service through Business Letter and E-mail writing.

We also specialise in Management Development Training and Management Coaching, and pride ourselves on our pragmatic delivery style and the realism we place on challenges faced by today's managers and leaders.

Management skills training is vital in any industry and must form a key part of their business training plan. Our Management and Leadership programmes can help you:

- increase productivity;
- improve staff morale and motivation;
- increase efficiency: time, cost, quality;
- reduce staff issues and grievances;
- reduce sickness and absence levels;
- improve communication across the business and within teams;
- activate team and individual development;
- realise true empowerment;
- have managers doing what they`re paid to do.

All of our management training courses are designed specifically to meet the development needs of your people. Your vision, values and culture will also play a vital role in the design of the programme to help ensure alignment with your business goals.

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