Drawing on a wealth of experience from insurance, retail banking and regulation, since 2007, Mandy Jones (Director of Operite Consulting Ltd)  has a vision to share her skills with business leaders and Boards. She uses simple steps that she has learnt, about organising, managing and protecting an organisation. Endeavouring to be accessible to all types of business or organisation across all industries, no matter their size, type or budget. Experience includes:

FCA Consumer Duty (Previously Treating Customers Fairly)

FCA Operational Resilience

FCA Approval Process

Solvency II

Head of Compliance - SMF16

Complaints and Customer Services (inc. vulnerable customers)

Internal Audit issue handling and comms

Operational and Enterprise Risk Specialist

Controls and Process Specialist

GDPR (able to provide Data Impact Assessment, policies,process etc.)

Project Management

Project Office Management

Open Banking – Payment Services Directive

UK Payment Systems – PSR