An experienced Operations Leader with over a decade of expertise in optimising business processes, ensuring compliance, and driving efficiency. With a BSc in psychology, she has a deep understanding of emotional intelligence and its impact on leadership. Having worked across various industries and roles, Susie has a broad perspective on team dynamics and client relationships, always fostering a culture of collaboration and continuous improvement. She thrives on complex challenges, streamlining operations while empowering teams to exceed expectations. As an expat who moved to London in her 30s, Susie values adaptability, resilience, and cultural awareness, which she integrates into her professional and personal life. Passionate about leadership that balances authority and equality, she is dedicated to creating an environment where diverse ideas and approaches are celebrated, leading to the long-term success of both her team and organisation.